Privacy PolicyEffective Date: October 2025Namaste Day Spa & Medical Spa (“Namaste”, “we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book services, purchase products or gift certificates, or otherwise interact with us.This Privacy Policy complies with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We CollectWe may collect the following types of personal information:Personal identifiers such as name, email address, phone number, mailing address, and date of birth (where required for treatments).Booking and service information including appointment history, treatment preferences, intake forms, consent forms, and allergies or contraindications where required to provide services safely.Payment information including billing details. Payments are processed securely through third-party providers. Namaste Day Spa & Medical Spa does not store full credit card details.Website and technical information such as IP address, browser type, pages visited, and cookies.
2. How We Use Your InformationWe use your personal information to book and manage appointments, provide spa and medical aesthetic services, process payments and gift certificates, communicate appointment reminders and confirmations, respond to inquiries, improve our services and website, and send marketing communications if you have opted in.
3. Marketing CommunicationsIf you opt in, we may send promotional emails or messages about services, events, or special offers through our email marketing platform, Kit.You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly. Transactional messages such as appointment confirmations will still be sent even if you opt out of marketing communications.
4. ConsentBy providing your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.
5. Disclosure of InformationWe do not sell or rent your personal information.We may share your information only when necessary with trusted third-party service providers, including our booking platform Fresha and our email marketing platform Kit, with practitioners involved in your care, or with regulatory or legal authorities when required by law.All third parties are required to protect your personal information and use it only for the purposes intended.
6. Data SecurityWe take reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure.
7. Cookies and AnalyticsOur website may use cookies and analytics tools to understand website usage and improve functionality. You may disable cookies through your browser settings, though this may affect website performance.
8. Access and CorrectionYou have the right to request access to your personal information and request corrections to inaccurate or incomplete information. Requests can be made by contacting us directly.
9. Retention of InformationWe retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law, professional standards, or regulatory requirements.
10. Third-Party LinksOur website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Changes to This PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact InformationNamaste Day Spa & Medical Spa
#1260 1631 Dickson Avenue
Kelowna, BC, V1Y 0B5
Email:
info@namastespakelowna.comPhone: 250-808-0489
